At Fresh Plants Garden Trading, we take care to provide quality office plants, indoor plants, planters, and plant-related services to our customers.

Because plants are living products and may be affected by transportation, environmental conditions, and care after delivery, our returns and refunds are subject to the terms below.

1. Company Information

Fresh Plants Garden Trading
26th Floor, Amber Gem Tower
Ajman, United Arab Emirates

Phone / WhatsApp: +971 55 608 0462
Email: info@freshplantsgardentrading.com
Website: https://freshplantsgardentrading.com

2. Live Plants

Due to the nature of live plants, we generally do not accept returns of plants simply because the customer has changed their mind or because the plant’s natural appearance differs from expectations.

Plants may naturally vary in:

  • Size
  • Shape
  • Color
  • Leaf density
  • Growth pattern
  • Number of leaves
  • Overall appearance

These natural variations are not considered defects.

3. Damaged or Incorrect Items

If a plant, planter, or other product arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible after delivery.

To help us investigate the issue, we may request:

  • Photographs of the plant or product
  • Photographs of the packaging, where applicable
  • Order or quotation details
  • A description of the issue

After reviewing the situation, we may offer an appropriate solution, which may include replacement, repair, credit, or refund where applicable.

4. Plant Health After Delivery

Plants are living products and their condition can change depending on their environment and care.

Factors that may affect plant health include:

  • Lighting
  • Temperature
  • Air conditioning
  • Humidity
  • Watering
  • Location
  • Pest exposure
  • Handling
  • Relocation
  • Other environmental conditions

We are not responsible for deterioration caused by unsuitable environmental conditions, incorrect care, neglect, unauthorized relocation, or other circumstances outside our control.

Where the customer has an active plant maintenance agreement with Fresh Plants Garden Trading, plant health issues will be assessed according to the terms of the applicable maintenance service.

5. Returns

A return may be accepted only where agreed by Fresh Plants Garden Trading in advance.

Customers should not send plants or other products back without first contacting us.

If a return is approved, we will provide instructions regarding the return or collection process.

Depending on the reason for the return, the customer may be responsible for applicable transportation or collection costs.

6. Custom and Special Orders

Products or services that are specially selected, customized, prepared, or ordered according to a customer’s specific requirements may not be eligible for cancellation, return, or refund once preparation or fulfillment has commenced, except where required by applicable law.

This may include customized planters, special plant selections, bulk office plant orders, or other customized arrangements.

7. Office Plant Installation Services

Where installation or placement of plants is included as part of an order, the customer should inspect the completed installation and notify our team promptly if there is an issue with the agreed service.

Requests to relocate or change the arrangement after installation may be treated as an additional service and may be subject to additional charges.

8. Plant Maintenance Services

For recurring office plant maintenance services, cancellation and refund arrangements will depend on the service agreement or quotation accepted by the customer.

If you wish to cancel or modify a maintenance service, please contact us as soon as possible.

Payments for maintenance services already performed are generally non-refundable.

Any prepaid unused services will be handled according to the applicable service agreement and any mandatory rights under applicable law.

9. Cancellations

Cancellation requests should be made by contacting us by phone, WhatsApp, or email.

Whether a cancellation can be accepted may depend on:

  • Whether the order has already been prepared
  • Whether the plants have already been delivered
  • Whether customized products have been ordered
  • Whether installation has commenced
  • Whether services have already been performed

If an order can be cancelled, any applicable refund will be determined based on the circumstances and the agreed quotation or service terms.

10. Refunds

Where a refund is approved, we will communicate the applicable refund amount and method.

Refunds will generally be processed using the original payment method where reasonably possible.

The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution.

Any applicable deductions, charges, or non-refundable amounts will be communicated to the customer where relevant.

11. Non-Refundable Situations

Unless otherwise required by applicable law or agreed in writing, refunds may not be available for:

  • Change of mind after delivery
  • Natural variations in live plants
  • Plant deterioration caused by unsuitable environmental conditions
  • Damage caused by customer handling or relocation
  • Failure to provide suitable access for delivery or installation
  • Services that have already been completed
  • Customized products that have already been prepared or ordered
  • Maintenance services that have already been performed

12. Replacement

Where a replacement is approved, Fresh Plants Garden Trading will determine the appropriate replacement based on product availability.

A replacement plant may not be identical in size, shape, or appearance to the original plant because live plants naturally vary.

13. Customer Responsibilities

Customers are responsible for providing suitable conditions for plants after delivery, including appropriate lighting, temperature, watering, and placement.

Where maintenance is not included in the customer’s service agreement, the customer is responsible for following appropriate plant-care instructions provided by us.

14. Consumer Rights

Nothing in this Refund & Return Policy is intended to limit any rights or protections that cannot legally be excluded or restricted under applicable laws and regulations of the United Arab Emirates.

Where applicable law provides a customer with rights that are different from the terms of this policy, those legal rights will apply.

15. Changes to This Policy

Fresh Plants Garden Trading may update this Refund & Return Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

For questions regarding returns, refunds, cancellations, damaged products, or plant maintenance services, please contact us:

Fresh Plants Garden Trading
26th Floor, Amber Gem Tower
Ajman, United Arab Emirates

Phone / WhatsApp: +971 55 608 0462
Email: info@freshplantsgardentrading.com
Website: https://freshplantsgardentrading.com

We will review your request and work with you to determine an appropriate solution.

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