Fresh Plants Garden Trading (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and contacting us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://freshplantsgardentrading.com, contact us, or use our office plant sales, delivery, maintenance, and related services.

1. Company Information

Fresh Plants Garden Trading
26th Floor, Amber Gem Tower
Ajman, United Arab Emirates

Phone / WhatsApp: +971 55 608 0462
Email: info@freshplantsgardentrading.com
Website: https://freshplantsgardentrading.com

2. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quotation, place an order, or request our services.

This information may include:

  • Full name
  • Company or organization name
  • Phone number
  • WhatsApp number
  • Email address
  • Business address or service location
  • Billing or delivery information
  • Details about the plants, products, or maintenance services you require
  • Any other information you provide when communicating with us

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website usage information.

3. How We Use Your Information

We may use your information to:

  • Respond to your inquiries and requests
  • Provide quotations and information about our products and services
  • Process and manage orders
  • Arrange plant delivery and installation
  • Provide office plant maintenance services
  • Communicate with you by phone, WhatsApp, or email
  • Schedule maintenance visits and service appointments
  • Provide customer support
  • Improve our website, products, and services
  • Maintain business and service records
  • Comply with applicable legal and regulatory requirements
  • Protect our business, website, customers, and services against fraud or misuse

We will only use personal information for legitimate business purposes and in accordance with applicable laws.

4. WhatsApp and Telephone Communications

If you contact Fresh Plants Garden Trading through WhatsApp or telephone, we may use the information you provide to respond to your inquiry, provide quotations, arrange services, or communicate regarding an existing order or maintenance service.

WhatsApp is operated by a third party. Your use of WhatsApp is also subject to WhatsApp’s own privacy policies and terms.

We recommend that you avoid sending sensitive personal information through WhatsApp unless it is necessary for your request.

5. Email Communications

If you contact us by email, we may retain your email address and the contents of your communication in order to respond to your inquiry, provide services, maintain customer records, and follow up on your request.

We do not sell or rent your email address to third parties.

6. Sharing of Personal Information

Fresh Plants Garden Trading does not sell, rent, or trade your personal information.

We may share information when reasonably necessary to provide our services or operate our business, including with:

  • Delivery or logistics providers
  • Service personnel and maintenance teams
  • Payment service providers, where applicable
  • Website hosting, IT, analytics, or technical service providers
  • Professional advisers or business service providers
  • Government authorities or law-enforcement agencies where required by applicable law

Where third parties process information on our behalf, we take reasonable steps to ensure that information is handled appropriately.

7. Website Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, and improve the user experience.

Cookies are small files stored on your device when you visit a website.

Depending on the cookies used on our website, you may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

Fresh Plants Garden Trading is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on applicable UAE law and your circumstances, you may have rights regarding your personal information, including the right to:

  • Request information about personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally applicable
  • Object to or request restriction of certain processing
  • Withdraw consent where processing is based on consent
  • Ask questions about how your information is collected or used

Some requests may be subject to legal or contractual requirements.

To exercise a privacy-related right or ask a question, please contact us using the details below.

12. Children’s Privacy

Our website and services are intended primarily for businesses, organizations, and general customers. We do not knowingly collect personal information from children for purposes that are not permitted under applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact:

Fresh Plants Garden Trading
26th Floor, Amber Gem Tower
Ajman, United Arab Emirates

Phone / WhatsApp: +971 55 608 0462
Email: info@freshplantsgardentrading.com
Website: https://freshplantsgardentrading.com

We will review privacy-related inquiries and respond within a reasonable period.

© 2026 Fresh Plants Garden Trading. All rights reserved.