Terms of Service - Fresh Plants Garden Trading

Welcome to Fresh Plants Garden Trading. These Terms of Service (“Terms”) govern your use of our website, products, and services.

By accessing our website, requesting a quotation, placing an order, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Company Information

Fresh Plants Garden Trading
26th Floor, Amber Gem Tower
Ajman, United Arab Emirates

Phone / WhatsApp: +971 55 608 0462
Email: info@freshplantsgardentrading.com
Website: https://freshplantsgardentrading.com

2. Our Services

Fresh Plants Garden Trading provides office and indoor plant products and related services, which may include:

Office plants
Indoor plants
Plants and planters
Plant supply and sales
Plant delivery
Office plant installation and placement
Plant maintenance services
Plant care
Plant replacement services
Customized office plant arrangements
Other related landscaping and plant services

The exact products and services provided will depend on the customer’s quotation, order, or service agreement.

3. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our website or systems
Interfere with website security or functionality
Copy or reproduce website content without permission
Use our website to distribute malicious software or harmful material
Misuse our contact forms, communication channels, or services

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, and other information displayed on our website are accurate.

However, live plants are natural products and may vary in:

Size
Shape
Color
Leaf density
Growth pattern
Number of leaves
Overall appearance

The actual plant supplied may therefore differ slightly from photographs or examples shown on our website.

5. Quotations and Orders

Where a quotation is provided, it will describe the applicable products, services, prices, and other agreed terms.

An order is considered confirmed when it has been accepted by Fresh Plants Garden Trading and any required payment, deposit, or other confirmation has been received.

We reserve the right to decline or cancel an order where:

A requested product is unavailable
Information provided by the customer is incorrect
A pricing or product error has occurred
Delivery or service cannot reasonably be provided
There are other legitimate operational or legal reasons

If we cancel an order after payment has been received, any applicable refund will be handled in accordance with our Refund & Return Policy and applicable law.

6. Prices and Payment

Prices will be communicated through our website, quotation, invoice, or other agreed communication.

Prices may vary depending on:

Plant type and size
Planter selection
Quantity
Delivery location
Installation requirements
Maintenance frequency
Customized requirements
Other services requested

Payment terms will be specified in the applicable quotation, invoice, or service agreement.

For recurring maintenance services, payment terms and billing arrangements will be based on the agreed service contract.

7. Delivery

We provide delivery within the UAE, subject to service availability and the terms of our Shipping & Delivery Policy.

Customers are responsible for providing accurate delivery information and ensuring that suitable access is available.

Delivery may be affected by traffic, weather, building restrictions, access limitations, or other circumstances beyond our reasonable control.

For further information, please refer to our Shipping & Delivery Policy.

8. Installation and Placement

Where installation or placement is included in the customer’s order, our team will perform the service according to the agreed requirements.

Customers are responsible for informing us of relevant building rules, access restrictions, loading areas, security requirements, or other conditions that may affect installation.

Any additional work requested outside the original quotation may be subject to additional charges.

9. Plant Maintenance Services

Where a customer subscribes to an ongoing plant maintenance service, the service will be provided according to the agreed quotation or maintenance agreement.

Depending on the selected service, maintenance may include:

Watering
Pruning
Cleaning
Plant health checks
Pest or disease monitoring
Plant replacement recommendations
General plant care

The frequency and scope of maintenance will depend on the customer’s selected package or agreement.

10. Customer Responsibilities

Customers are responsible for providing reasonable access to plants and service areas when maintenance or other services are scheduled.

Customers should also notify us of:

Changes to the service location
Office relocation
Renovation work
Changes in lighting or air conditioning
Changes that may affect plant health
Any damage to plants or planters
Any other circumstances that may affect our services

If access is unavailable when a scheduled maintenance visit takes place, the visit may need to be rescheduled.

Additional charges may apply where repeated unsuccessful visits or special arrangements are required.

11. Plant Health

Plants are living products and their condition depends on their environment and care.

Plant health can be affected by:

Lighting
Temperature
Air conditioning
Humidity
Watering
Location
Pests
Handling
Relocation
Construction or renovation activities

Where plant maintenance is not included in the customer’s service agreement, Fresh Plants Garden Trading is not responsible for deterioration caused by unsuitable conditions or inadequate care after delivery.

Where a maintenance agreement is in place, plant health will be managed according to the scope of that agreement.

12. Returns and Refunds

Returns, cancellations, replacements, and refunds are governed by our Refund & Return Policy.

Because plants are living products, certain products and services may not be eligible for return or refund.

Nothing in our policies is intended to limit rights that cannot legally be excluded under applicable UAE law.

13. Cancellations

Cancellation requests should be submitted as soon as possible by phone, WhatsApp, or email.

Whether an order or service can be cancelled may depend on whether:

The order has already been prepared
Plants have been sourced or reserved
Customized products have been ordered
Delivery has taken place
Installation has started
Maintenance services have already been performed

Any cancellation fees or refunds will be determined according to the applicable quotation, service agreement, Refund & Return Policy, and applicable law.

14. Intellectual Property

Unless otherwise stated, the content on our website, including text, photographs, graphics, logos, branding, designs, and other materials, belongs to or is licensed to Fresh Plants Garden Trading.

You may not reproduce, modify, distribute, publish, or commercially use our website content without our prior written permission.

15. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, or services.

We do not control and are not responsible for the content, availability, security, or privacy practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

16. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our website and services, you acknowledge that your information may be processed as described in that policy and in accordance with applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, Fresh Plants Garden Trading will not be responsible for losses or damage resulting from circumstances outside our reasonable control.

This may include losses resulting from:

Incorrect information provided by the customer
Inadequate access to the delivery or service location
Customer handling or relocation of plants
Unsuitable environmental conditions
Unauthorized changes to plant placement
Delays caused by circumstances outside our reasonable control
Events beyond our reasonable control

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

18. Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, government restrictions, road closures, transportation disruptions, labor disruptions, emergencies, or other events that could not reasonably be prevented.

We will make reasonable efforts to resume services as soon as practical.

19. Changes to Our Services

We may modify, replace, suspend, or discontinue products or services from time to time.

Where a change materially affects an existing service agreement, we will communicate with the affected customer as appropriate.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, website, or applicable legal requirements.

The updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of our website or services after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

21. Governing Law

These Terms shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates and the applicable laws of the relevant emirate, subject to any mandatory legal requirements that may apply.

Any dispute arising in connection with these Terms shall be handled by the competent courts or authorities having jurisdiction under applicable law.