At Fresh Plants Garden Trading, we aim to provide reliable and careful delivery of office plants, indoor plants, planters, and related products across the United Arab Emirates.

This Shipping & Delivery Policy explains how we handle deliveries, scheduling, installation, and issues that may occur during transportation.

1. Company Information

Fresh Plants Garden Trading
26th Floor, Amber Gem Tower
Ajman, United Arab Emirates

Phone / WhatsApp: +971 55 608 0462
Email: info@freshplantsgardentrading.com
Website: https://freshplantsgardentrading.com

2. Delivery Areas

We provide delivery services within the United Arab Emirates, subject to availability and service-area coverage.

Delivery availability may depend on:

  • Customer location
  • Product availability
  • Plant size and quantity
  • Delivery requirements
  • Building access and parking availability
  • Installation or placement requirements

For locations that require special transportation arrangements, additional delivery charges may apply.

3. Delivery Time

Delivery times depend on product availability, order quantity, location, and the type of service requested.

For standard orders, we will confirm the expected delivery date or delivery time window with the customer after the order is confirmed.

For customized office plant orders, large quantities, or orders requiring specific planters or installation, additional preparation time may be required.

We recommend contacting us before placing an order if you require delivery on a specific date.

4. Delivery Charges

Delivery charges may vary depending on:

  • Delivery location
  • Order size
  • Number and size of plants
  • Number of planters or other products
  • Installation requirements
  • Special handling or transportation requirements

Any applicable delivery charges will be communicated to the customer before the order is confirmed.

For certain orders or service agreements, delivery may be included in the agreed quotation.

5. Office Plant Delivery and Installation

For office plant orders, our team may deliver and, where included in the agreed service, position the plants and planters at the customer’s premises.

Customers should ensure that:

  • The delivery address is correct
  • Suitable access to the premises is available
  • Building management permits plant delivery and installation where required
  • Elevators, loading areas, parking, and access routes are available where necessary
  • A responsible person is available to receive the delivery when required

Any special access requirements should be communicated to us before delivery.

6. Delivery Attempts

If delivery cannot be completed because the customer or authorized representative is unavailable, the location is inaccessible, or required building access is not available, we may need to reschedule the delivery.

Additional delivery or rescheduling charges may apply where the failed delivery results from circumstances outside our control.

We will make reasonable efforts to contact the customer to arrange another suitable delivery time.

7. Inspection Upon Delivery

Customers are encouraged to inspect plants, planters, and other products when they are delivered.

If there is visible damage or an issue with the delivered product, please notify our team as soon as possible and, where practical, provide photographs showing the condition of the product.

Reports of delivery-related damage should be made promptly so that we can investigate and determine the appropriate solution.

8. Live Plant Condition

Plants are living products and may naturally vary in:

  • Size
  • Shape
  • Color
  • Leaf density
  • Growth pattern
  • Number of leaves
  • Overall appearance

Minor differences between the plant shown online or in a quotation and the plant delivered may occur naturally.

We take reasonable care when selecting, preparing, transporting, and delivering plants.

Plant health after delivery may also depend on environmental conditions such as lighting, temperature, air conditioning, watering, humidity, and general care.

9. Delays

Although we make reasonable efforts to deliver orders according to the agreed schedule, delivery times may occasionally be affected by circumstances beyond our control, including:

  • Traffic
  • Weather conditions
  • Road restrictions
  • Vehicle or transportation issues
  • Building access restrictions
  • Government restrictions
  • Unexpected operational circumstances
  • Other events beyond our reasonable control

If a significant delay occurs, we will make reasonable efforts to contact the customer and arrange an alternative delivery time.

10. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full delivery address
  • Building or tower name
  • Office number
  • Contact person’s name
  • Contact telephone number
  • Any relevant access instructions

Fresh Plants Garden Trading is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

11. Delivery to Offices and Commercial Buildings

For office deliveries, customers are responsible for confirming any building-specific delivery requirements with their building management.

This may include:

  • Security clearance
  • Delivery permits
  • Loading bay reservations
  • Elevator access
  • Parking arrangements
  • Delivery time restrictions

Any delays caused by building restrictions may require the delivery to be rescheduled.

12. Plant Maintenance Services

If your order includes an ongoing office plant maintenance service, maintenance visits will be scheduled separately according to the agreed service plan or quotation.

Maintenance services may include, depending on the selected package:

  • Plant watering
  • Pruning
  • Cleaning
  • Plant health monitoring
  • Replacement or treatment recommendations
  • General plant care

The specific maintenance services, frequency, and terms will be based on the customer’s service agreement.

13. Special Delivery Requirements

If you require special delivery arrangements, large-volume delivery, installation, relocation of plants, or delivery outside our standard service arrangements, please contact us before confirming your order.

We will assess the requirements and provide the applicable arrangements and charges.

14. Contact Us

If you have questions about delivery, need to arrange a delivery time, or need assistance with an existing order, please contact us:

Fresh Plants Garden Trading
26th Floor, Amber Gem Tower
Ajman, United Arab Emirates

Phone / WhatsApp: +971 55 608 0462
Email: info@freshplantsgardentrading.com
Website: https://freshplantsgardentrading.com

We will be happy to assist you with your office plant delivery and service requirements.

© 2026 Fresh Plants Garden Trading. All rights reserved.